PLUS X FREQUENTLY ASKED QUESTIONS:

When will I receive my order?

For on-hand items, your orders will be shipped out within 7 to 14 days from the day of your purchase.

For pre-orders, the shipment start date is posted throughout PLUSX's social media platforms.

Once shipped out, the standard delivery time varies per destination:

Metro Manila: 2-3 days
Luzon: 3-5 days
VisMin: 5-7 days

Please note that courier pick-up is scheduled from Monday to Friday only. There is no pick-up on Saturdays and Sundays.

Please understand that holidays and natural circumstances that are beyond our control may affect the delivery time.

How can I track my order?

Within 1-2 working days after successful check-out, you will receive an email OR text notification of the delivery booking with its tracking number. Once you have the tracking number, you may track your parcel on the courier’s website.

Why the shipping fee is higher than regular courier fees?

Please be informed that we collect shipping fee based on what the couriers are charging us plus the added shipping tax, warehousing fee, and valuation fee--which means all of your orders in PLUS X are subject for claims in case the parcel has been damaged or lost.

What if I didn’t receive the package?

We will investigate with our partner couriers and we will contact you to discuss resolution.

What will happen if I missed the courier’s delivery?

The courier will attempt to deliver your order to your address 2 times. If the delivery failed after 2 attempts, your order will be returned to our warehouse. We ask for your cooperation on this, to be responsible and track your parcel and make sure that someone from your address is available to receive it.

If my parcel is returned to your warehouse, can I reship my order?

Yes. First, we will investigate for returned parcels. If it is a valid return to warehouse (affected by natural phenomenon and courier mistakes), we will not charge you for the return fee and new shipping fee. If the return is due to failed delivery after 2 attempts, we can only reship your order after you have paid for the return fee and new shipping fee. We will send you an invoice via email for this collection. Please note that we will not refund the order. We highly advise you to keep your lines open to avoid this unpleasant situation.

Can I cancel my order and get a refund?

No. Your order cannot be canceled and the item is non-refundable.

However. Exchange due to damage is allowed. Check the instruction on the product listing page.

What can I do if I do not have Apartment, suite, etc. on my address?

Put N/A if not applicable. If you do not have a house number, kindly add landmarks or directions in this field.

Where is my order confirmation email?

If you cannot find your confirmation email in your Inbox, check other folders such as Social, Promotion, Spam, etc.

How long is the given time to complete the payment?

Once you reach the payment page, you need to fulfill your transaction within 15 minutes. For your account’s security, there is a set limit to enter your e-wallet account or online banking account and the required verification/ authentication process.

Why is my order canceled?

If you did not fulfill the payment for a reason such as change of payment method, not enough balance on your account, transaction timeout or authorization took too long to complete, the system may automatically cancel that order.

Where is my refund for the canceled order? 

In this case, please understand that we do not charge for any system-generated canceled order. In case the amount has been taken from your account, it means that it was put on hold by your bank or e-wallet you used. You may contact them for further assistance regarding this matter.

What are the payment options?

We currently have 2 payment methods available, via e-wallet and Online banking. Please see the available options below:

E-wallet: GCash, Maya, GrabPay

Online Banking: BDO, BPI, Unionbank, Bancnet, PNB, RCBC

Credit and Debit Card will be available soon! Please stay tuned for the announcements.

Do you accept COD orders?

Sorry, we do not have Cash on delivery payment as of the moment. Couriers charge additional fee for this service and we do not want you to charge you even more.

What is the online payment provider used by PLUS X? Is it safe?

PLUS X payments is powered by a third-party, ‘Paynamics’. Please be informed that all data entered is secured and encrypted.