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1 SB19 OUR ZONE MUG CUP
Your purchase is NON-REFUNDABLE. For damaged item, exchange is subject for review. We do not accept cancellation, returns and exchange due to ordering mistake.
Upon checkout, please make sure that you use your full legal name as stated on your government-issued ID and complete address with house number, street name, and Barangay (for Philippine residents) and Zip code. Failure to provide these information on your shipping details will result to delay of your order shipment.
VALID PROOF: Film an unboxing video with enough light and clear camera setting. Start recording from the attached waybill on the courier pouch, open each packaging carefully until all items are shown clearly. If there are damage concerns, please refer to the Return and Exchange Policy below:
1. Take a VALID PROOF video (as stated above) as soon as your order is delivered.
2. Submit your VALID PROOF to MERCHANDISE@SUEZPH.COM within 3 days upon receiving your order WITH EMAIL SUBJECT: OUR ZONE MUG CUP
3. Our Customer Support will review and process the exchange once approved. Kindly wait for the e-mail confirmation.
Exchange policy is voided if :
1. The warranty period has elapsed.
2. Malfunction or damage due to negligence during use.
3. A malfunction or damage occurs due to natural disasters.
4. Damage occurs after a non-authorized A/S center is used to repair the product.