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RETURN & EXCHANGE POLICY
Your purchase is NON-REFUNDABLE.
For damaged item, return and exchange is subject for review.
VALID PROOF: Film an unboxing video with enough light and clear camera setting. Start recording from the attached waybill on the courier pouch, open each packaging carefully until all items are shown clearly. If there are damage concerns, please refer to the Return and Exchange Policy below:
Return and Exchange Policy
1. Take a VALID PROOF video (as stated above) as soon as your order is delivered.
2. Submit your VALID PROOF to MERCHANDISE@SUEZPH.COM within 3 days upon receiving your order WITH EMAIL SUBJECT: (Full Product Name)
3. Our Customer Support will review and process the exchange once approved. Kindly wait for the e-mail confirmation.
Exchange policy is voided if :
1. The warranty period has elapsed.
2. Malfunction or damage due to negligence during use.
3. A malfunction or damage occurs due to natural disasters.
4. Damage occurs after a non-authorized A/S center is used to repair th